Two short shows, first it’s RunAs Radio episode 363, Resiliency with Michael Nygard.
Michael and Richard talk about resilience, how important it is and when the cost is higher than the gain.
In this episode the discussion is on when to ask for credit card information. The pros and cons of asking for it upfront and also the pros and cons of not doing it. The guys also discuss a Totango report that you can find a link to in the show notes.